Citrix has published the results of the research it commissioned in 2035 on how the workforce, working models and working environment will look.
What will the future of work bring? It is difficult to answer this question in a world where it is impossible to predict what will happen tomorrow. But businesses hoping to emerge from the global pandemic in a stronger, better position need to think and plan about the models of the future, today. Citrix Systems, Inc. To help this, (NASDAQ: CTXS) studied global working patterns and plans for a year to understand how work will change and the role technology will play in enabling people to deliver the best possible performance.
And the results have been revealed: Employees, supported by flexible models and smart solutions that eliminate the complexity and interference of work, will be more connected and productive, adding more power to innovation and growth than ever.
What will the workforce, working models and working environment look like in 2035? And how will technology shape them? To find the answer, Citrix has partnered with forward-thinking consulting firm Oxford Analytica and business research specialist Coleman Parkes, and they are working with large and medium-sized companies in the United States, the UK, Germany, France and the Netherlands for current and future workforce strategies and working models. conducted a survey of more than 500 senior executives from organizations and 1,000 employees.
Some of the results are as follows;
Robots will not replace humans However, they will make us smarter and more efficient. More than three-quarters (77%) of those surveyed believe that AI will significantly speed up decision-making and make employees more productive within fifteen years.
New jobs will be created – New roles will emerge to support the technology-based workplace and the changing relationship between people and machines. Participants believe the following positions will be created:
- Robot / Artificial Intelligence trainer (82% of leaders / 44% of employees)
- Virtual reality manager (79% of leaders / 36% of employees)
- Advanced data scientist (76% of leaders / 35% of employees)
- Privacy and trust manager (68% of leaders / 30% of employees)
- Design Thinking specialist (56% of leaders / 27% of employees)
The study will be more flexible – Technology that provides seamless access to the tools and information people need to collaborate and get work done wherever they are, will empower flexible models that the future of work will require.
- 67% of professionals (together with business leaders) believe that a “platform” model that creates value through enabling exchange between groups or individuals using digital technology will be a major component of the future work.
- 60% of employees believe that permanent employees will become rare by 2035.
- 80% of leaders believe that technology platforms will provide instant access to the highly specialized, discretionary talent needed to power the organizations of the future and meet rapid changes in business and customer needs.
- 39% of leaders believe that the vast majority of high-value specialist employees will be on-demand and freelancers by 2035.
Leadership will have a new look – More than half (57%) of respondents believe that most business decisions will be made by AI and potentially eliminate the need for senior management teams.
- 75% think most organizations will have a central AI unit that oversees all areas of the business.
- 69% believe that the CEO will work with an Artificial Intelligence Executive (CAI) in a human-machine collaboration.
Productivity will increase significantly – Technology will drive incremental changes in productivity, with solutions that will be closely integrated with people and supported by solutions that enable employees to deliver the highest possible performance. “Artificial Intelligence Angels”, digital assistants driven by artificial intelligence, will leverage personal data and workplace data to help employees prioritize their tasks and time and protect their mental and physical health. These assistants, supported by the employees, will determine the most effective time for holding meetings based on various factors, for example, from the blood sugar level of the participants to their emotional state at different times of the day. They will also monitor concentration levels and attitudes while meetings are taking place and make adjustments to achieve the best results.
More than half (51%) of the professionals surveyed believe that by 2035 technology will make workers at least twice as productive. Solutions that they believe will be common include:
- Artificial intelligence that anticipates and performs tasks in line with habits and preferences
- Artificial intelligence
- Artificial intelligence personal assistants
- Digital health driven by artificial intelligence to protect the mental and physical health of employees
- Wearable technology to interact with systems
- Augmented reality glasses
- Technology associated with the nervous system to control devices
- Exoskeletons that improve performance-related tasks
Employee loyalty will increase – With technology and AI taking over time-consuming and mundane tasks, work will become more strategic and employee loyalty will increase.
- 83% of professionals believe that by 2035 technology will automate low-value tasks, allowing employees to focus on the meaningful work they want to do and are paid to do.
- 79% state that it will be an important factor in increasing the skills of human employees, creating new opportunities for personal development and career development.
Innovation and growth will increase substantially Organizations will invest more in technology and artificial intelligence than human capital. This will open the door to unprecedented levels of innovation and new revenue streams and will fuel sustainable growth, especially for small businesses.
- 90% of business leaders believe artificial intelligence technology investments will be the biggest driver of growth in their organizations by 2035.
- 72% of professionals believe that by 2030, AI will generate more revenue for their organization than human workers.
- 63% of professionals believe that technology will help to equalize competition conditions and enable small companies to gain an advantage.
Finally, Tim Minahan, Citrix’s Senior Vice President of Business Strategy, “The COVID-19 outbreak has forced companies to rethink the way they do business, and they will face more disruptions and challenges in the next 15 years than ever before. However, this research clearly shows that this chaos contains opportunities. Experienced companies use this crisis to start planning for the “new normal”. Not only to return to where they are, but also to adopt new workforce and working models to move their business forward.